If an ID is broken, lost, damaged, or unusable it is to be treated as creating a NEW USER and NEW ID.
Every effort should be made to recover the ID if it is damaged or unusable.
Delete the previous user from Onity before creating the new user with the same name.
Every door that the damaged ID was programed to open needs to be updated. This will be done while programing the doors for the new ID.
Below are the link to creating a New User and New ID
https://resources.brehm.org/technology/2016/02/04/how-to-create-and-program-a-new-id-in-onity/